No Communication and no Service

In desperation I turn here. On Tuesday 9th March I reported to Telkom that my Land-line was crackling and that my intermittent. They very efficiently and promptly gave me a reference number and dispatched a technician. The technician could not resolve it. He said it was a cable issue and that the cable department would fix it. That is the last I ever heard. Since then, our land line and ADSL Internet have died completely. I am not able to make contact with Telkom at all so I drove to a branch in Norwood Mall where I was informed my line was suspended for late payment. I had paid the outstanding amount from a Wifi area in the mall just half an hour before. The consultant informed me it would take 3 working days to restore my faulty line and intermittent internet which I thought would be an improvement on the total dead system we now have. However, this morning I phoned Telkom and was told my line had NOT been suspended so one hand definitely doesn't know what the other is doing. This consultant told me that nothing will be resolved until payment reflects. I am totally confused. We sit with no Land-line and no Internet for 8 days. The worst is no communication from Telkom. If you cannot fix this, due to cables being beyond repair, you need to suggest fiber or am alternative. This is unacceptable.