no communication and no service

once again fantastic service and communication from telkom...take out a contract which comes with an adsl modem and dstv explora....hear nothing for 3 weeks...go to store and get told they have no stock and dont know when stock will be available, then ask to be notified when stock arrives and get told that it is not their responsibility and that i must take my time off from work to check personally at the store!!!! the next week i get a call from a courier who is at my house with the equipment...at 9am in the morning during the week when im at work, no call to confirm delivery...then get told that it will be couriered to my place of work and that a telkom agent will call to set that up. 2 weeks later i call the call centre...wait the mandatory 20min to speak to a human, get told that no these items would never get couriered as telkom does not do this and that i had signed up to collect from a store which is absolute *******. congratulations once again on not being to deliver service. the only thing that telkom seems to get right is to collect the debit order every month...like clock work