NO COMMUNICATION AFTER APPLICATION.

I lost my phone on Thursday 27th September, the following day I went to Telkom Eastgate to apply for a new contract with all my documents, I was assisted by a sales agent named Joel, who told me they only had two phones left and that because my salary statement and ID have two different surnames insisted I send him a copy of my original (****en) ID, (not my marriage certificate) I then told him I do not have it. he then advised I would only know whether my application had gone through on Monday the 1st of October as I had app**** before the weekend (?)

Monday 1st October my husband and I went to find out whether my application had been accepted only to find out it was declined because i didn't sent a copy of my original ID. at this point they still have two phones, my husband who has two existing contracts with Telkom then offers to apply on my behalf only to be told the system is down he must come back the following day.

Tuesday 2nd October, my husband applies, gets approved on the spot, only to be told the phone is out of stock. we should wait till Friday 5th October.

Friday 5th October having received no communication from Telkom, i went to check whether my phone had arrived only to be told no deliveries had come that day.

Tuesday 9 October i went again out of my way, using my petrol to Telkom Eastgate, because again I had received NO COMMUNICATION and again , i was told there had been no deliveries i would get my phone on Friday 12th October.

Friday 12 October, my husband decides to DM their twitter account, because yet again we had received NO COMMUNICATION, the prompt response we received from their twitter account is that there was no application reflecting on the system and they proceeded to send us a link for a new application. i then called the call centre where the lady confirmed that there is no application.

i have been without a phone for the last two weeks, because i was under the impression that i am waiting for an approved phone that could arrive at any minute.

i am disgusted by Telkom Eastgate's lack of consideration and just basic customer service, once their sale was made I was not a priority any more, I could wait a full month for a phone for all they care with no communication. I could literally have app**** at any of the other service providers had I known that my application had not even been put through, and had a phone that same day. i went there two different times after the i app**** , and nobody said anything to me about there being no application under my husbands name. VERY DISSAPPOINTING!!!