No communication

My partner placed an online order for a cellphone on the 23rd of January, we wanted to add a device to the existing contract. Its the 28th of January and we have had no communication whatsoever. I have tried calling 10213 about 10 times and i sit on the line for 5 minutes. No one answers their phone and no one replies to the emails. This service is very bad. You would expect to receive some kind of communication but absolutely nothing! I was looking forward to having a contract with Telkom but after this experience i am definitely considering going with another service provider.