NO COMMUNICATION

I received my invoice for January which as per the statement was payable by 25 January 2016. A few days later my account is suspended. Try calling 10210 and all i get is a machine that tells me the aco**** has been suspended, there is no way for me to speak to a person. I paid the account more than 24 hours ago and still the line is suspended. I have email 10210 as well and still waiting for a response!!!How is one supposed to business!!!! I also went into telkom on the 6th of January to have a new line installed and i am yet to receive an sms advising me of when this is supposed to happen! And if i see a debit order going off for the service this month I am going to really loose my cool!!! Telkom as a business should know the importance of a telephone system!!! RIDICULOUS!!!