EvdW
Eric van der Westhuizen

1 reviews | Active since Dec 2011

03 Nov 2015, 20:07

No Communication

You guys have a serious communication problem...<br> <br> Last week I app**** through the website for a IPad Air 2 deal. The site said I would be contacted, and after several days, nothing, no email, no SMS, no phone call. At this point I assumed the site was broken and/or nothing had been done. <br> <br> I then went to the Telkom shop at Lakeside mall, filled in all the forms, provided all the documents, and was told the IPad Air 2 is not in stock and will be ordered. Fair enough. It is now again several days later and at this point I would have assumed to have gotten an SMS, or Email, OR ANYTHING to let me know an account of some sorts has been created and you're awaiting stock. But no, for all I know all the forms could have simply been chucked in the bin and I'm waiting around for nothing.<br> <br> So is anything at all happening?

0
Replies (1)
Telkom
Telkom's reply03 Nov 2015, 21:59
Official
Hello ericvdw,

We truly regret taking note of your experience. This matter will be assigned to supply chain and feedback will follow.

Your social media reference number is SM164079.

Regards,
Joshua
Telkom Social Media Team

Best regards,