No communication

I wrote this email to your sales person with the e-mail address [Email Removed] 7 days ago. It is UNACCEPTABLE that it's still not sorted out:<br> <br> Hi there. I am a loyal Telkom Mobile customer already, I have been diligently paying my account each month for the past year. I came in and spoke to you at the Telkom store in canal walk on 25 September to apply for a new contract on my name. I filled in all the paperwork and gave it to you and you told me you would call me when there is stock available for the iPhone 6 Plus. You told me it would take a week at most. I have tried calling the store on multiple occasions and nobody ever answers the phone. I have been back to the store twice. Both times I have been told that there still isn't stock. I have had to stand in a long queue each time. I don't even know whether you still have my application (which includes my bank details and all my personal info). Will you please respond to this e-mail asap and let me know whether or not there is stock yet, or when you will be getting more stock. I would really prefer not to have to resort to posting about my negative experience on social media and Hello Peter. It's just such a drag.