No communication!

Good morning<br> <br> I would like to bring to your attention this matter of extremely poor service. <br> I went to the telkom branch in centurion mall to order a analog line for my house in the beginning of September I received a sms stating that the installation would take place on the 5 October, I did not receive a call from a technician to confirm installation, so I took the day off from work on 5 Oct to wait for the installation to take place which it never did. I called the telkom call center on 8 Oct to ask for progress. I then found out my installation had not even been assigned to a technician! The assistant then escalated the matter via email which I received a copy. I have still not had any communication concerning my installation! Please assist in the matter<br> <br> Regards<br> Bianca olfsen