NO COMMUNICATION

I have made an online application with Telkom. A consultant contacted me to complete the application and I was informed that I will receive a message(sms) confirming that my application has been approved. Once the I received the said message(sms), Telkom will then run a debit order on my account for the newly approved application and my goods will be delivered to my work address within 5 to 7 working days.<br> I never received any communication from Telkom, however a debit order went through on my account from Telkom.<br> I have tried calling 10213 on numerous occasions but end up holding the line for over 30min without speaking to a consultan and thus meaning extended telephone bills on my side. I tried using the online chat option but no one has ever been of any beneficial assistance.<br> It has been over 3 weeks now and I am certain this has passed your service level agreement.<br> Can I please have a resolution to this matter as soon as possible