No Communication

I logged a dispute multiple times with Telkom over being billed for a product which i do not have it is a product which i cancelled due to telkom's lack of communication, i app**** for my uncapped ADSL line in February 01/02/18. I waited 2 months for telkom to install with no Response, i then proceeded to cancel the line on 04.04.2018. I was told my cancellation was processed. Then i started receiving Bill after astronomical bill. that does not make sense at all as i do not have this product installed. I called in to log a dispute but I was informed there are different departments that deal with billing disputes so i will have to wait until my query is attended to. When this will be, the consultant has no idea. due to this my credit record has taken a bump as and every single time i call i get told my dispute is with the credit department and there still investigating this was been going on over 7 months now This is ********* because even if you call the customer care center you cannot get anyone to assist you!

i written review after review with no Response from telkom head office either.