No communication

I app**** on 16 January 2018 for 10MB uncapped line + analog line on a 24 months contract – sales consultant was Akelele in sales. An installation date of 7 February 2018 was agreed on I repeatedly asked the sales consultant to send me the agreement/costs etc involved which she promised she would. She was pushing very hard to get the sale done and didnt care about the details. I never received anything in writing from Telkom and was completely unaware of financial obligations. I also emailed (I lost count with the number of emails I have send on through their website), I called the sales center (one example is on 19 January I spoke to Lene from sales) went to the Sea point branch (23 January 2018) and contacted the Facebook page (multiple times) trying to get information No one could furnish me with any information except saying: everything is fine don't worry In the meanwhile, a router was dispatched to my shop and I tried placing a hold on because the shop is still in renovation phases and as agreed, Telkom must bring it only on the day of installation - 7 February 2018. After hours of phone calls and Telkom call centre not having a clue what I was talking about, I managed to directly liaise with courier company to meet them to receive the delivery. Telkom agents didn’t know about the delivery and couldn’t assist to track it. When I phoned this morning to confirm my installation for this Wednesday – Pelile from business call center informed me my application was canceled because I didn’t make payment. This is what I have been asking for the whole time. We resubmitted the request and I immediately made payment Telkom was at fault not being able to provide me with the info in order to complete this transaction. I must have the line installed as a matter of urgency on 7 February 2018, Wednesday because staff training is starting then and we need access to the internet. Can a priority be placed on the installation of the ADSL and telephone line