IB
Ivan B
1 reviews | Active since Sept 2017
28 Sept 2017, 10:31
No communication
Lines were down for 9 days because of cable problem. On for 5 days. Now down again going on day 22. Call the call centre every day. Every day they promise to give feedback but never comes back to the client. My business now down for longer than a month. Still no feedback from Telkom. It seems that the only time Telkom will communicate with the client is when your payment is outstanding??? There is no indication on how long the problem will take to fix???
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Telkom's replyOfficial
04 Oct 2017, 09:43Hello Jongozi
Thank you for taking my call.
The fault has been caused by cable theft, 600 and 400 pair underground cables has each been ****** for 600 meters.
A escalation has been sent for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply04 Oct 2017, 09:43
Official
Hello Jongozi
Thank you for taking my call.
The fault has been caused by cable theft, 600 and 400 pair underground cables has each been ****** for 600 meters.
A escalation has been sent for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,