1 reviews | Active since Feb 2010
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<p>I have never had a problem with Telkom before and always struck it lucky with the call centre and the technitians whom have helped me but now recently i think the service is shocking. i have a landline which i only use for adsl. i phoned on the 2nd of february and notified telkom i would be moving and would like this line cancelled on the 24th February and a new line to be installed at my new premises. the call centre agent was friendly and helpful. the next week telkom went to my new premises to install the new line and the technitian was super friendly. now i find out i am being charged for two lines. I AM NOT EVEN USING THE SECOND LINE YET AS I AM NOT ON THE PREMISES and secondly I CANNOT GET HOLD OF TELKOM TO MAKE SURE THAT MY ORIGINAL LINE WILL BE CANCELLED THIS WEEK. i have been on hold with them for about 3 hours! i think this is pathetic, sure if the lines are down i understand however they make so much money from everyone that surely they have a back up system where by informing customers there is a problem and they will let us know when they are back and running. i want telkom to contact me immediatly so that i can resolve this double billing issue aswell as making sure the cancellation is in place. i dont see why i have to hold for them when i am the one paying i am a customer and i think service is shocking at this point in time.</p>
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Subject line: AI***
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Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Dear Moenieb
I have send an email with my information and what i require to be done. i have copied my email below. Please ensure that what i have requested is attended to, i need all of this sorted out before close of business today. I cannot afford to sit on hold with Telkom call centre for another 3 hours.
thank you for your very fast reply.
2nd February 2017 i phoned telkom and advised that i would like to cancel my current Telkom line number *** as i will be moving, the operator asked which day i would like to cancel and i said 24th February 2017. I would like to make sure that this will be canceled without fail. I need for you to confirm this. the reference number i was given is ***A.
I did request a line transfer to my new premises as i would be in a new place 25th February 2017. i was contact my telkom and they kindly sorted the new line out for me, the new line being ***. it is now active however i will only be using is from the 25th as i am not in the new premises.
I need for telkom to do the following:
Make sure line *** is deactivated as i have requested this Friday 24th February 2017
Make sure that my new line *** is a 2meg ADSL line.
Make sure that i am not billed for my new line *** as i will only be using it from the 25th February 2017. I refuse to pay for two lines.
Please confirm all is in order and that you please kindly do what i have requested.
My contact number is *** during the day.
My I.D number is ***086
I would like all of this sorted before close of business today.
thank you
Dear Moenieb
I have send an email with my information and what i require to be done. i have copied my email below. Please ensure that what i have requested is attended to, i need all of this sorted out before close of business today. I cannot afford to sit on hold with Telkom call centre for another 3 hours.
thank you for your very fast reply.
2nd February 2017 i phoned telkom and advised that i would like to cancel my current Telkom line number *** as i will be moving, the operator asked which day i would like to cancel and i said 24th February 2017. I would like to make sure that this will be canceled without fail. I need for you to confirm this. the reference number i was given is ***A.
I did request a line transfer to my new premises as i would be in a new place 25th February 2017. i was contact my telkom and they kindly sorted the new line out for me, the new line being ***. it is now active however i will only be using is from the 25th as i am not in the new premises.
I need for telkom to do the following:
Make sure line *** is deactivated as i have requested this Friday 24th February 2017
Make sure that my new line *** is a 2meg ADSL line.
Make sure that i am not billed for my new line *** as i will only be using it from the 25th February 2017. I refuse to pay for two lines.
Please confirm all is in order and that you please kindly do what i have requested.
My contact number is *** during the day.
My I.D number is ***086
I would like all of this sorted before close of business today.
thank you
Hi there, i have sent an email as you have requested and i sent you the information here. I sent all this information to you before 8.30am it is now 1.40pm and i have had no response and no one has tried to contact me.
why is this taking so long and why can i not get through on the call centre, i tried yet again and had to hold. this is shocking! please phone me ASAP
Hi there, i have sent an email as you have requested and i sent you the information here. I sent all this information to you before 8.30am it is now 1.40pm and i have had no response and no one has tried to contact me.
why is this taking so long and why can i not get through on the call centre, i tried yet again and had to hold. this is shocking! please phone me ASAP