No Communication
<p>It seems that every time I log in to Hello Peter, it is to complain with the service I receive from Telkom.</p> <p> </p> <p>Last Week (Friday, 15/07/2016) I logged a call stating that I had discovered that my telephone line had been cut. I.E: lying on the ground, servered from the other end of the cable. That being said I can not receive or make any calls from my land line and I have no internet access.</p> <p> </p> <p>Now, I generally wouldn't have a problem about the lenghtly turn-around time to get a replacement cable installed, however, I had only received a reference number via SMS and a message saying that "the matter is at hand" on the very same day. Since then, I have not received a follow-up SMS or call letting me know exactly when the technicians would be coming through to install a new line, so that I may make provisions for this set back.</p> <p> </p> <p>Tomorrow will mark one week since I logged the call and I would like to know EXACTLY WHEN I will be getting a new line installed.</p> <p> </p> <p>This is absurd customer service, no matter the issue or reason for a call, things just never get done within a reasonable time frame.</p> <p> </p> <p>Please get back to me ASAP as I need to plan for the weekend, and I need to know exactly what is happening and when I can expect the technicians. ***</p>