No Com again
<p>Telkom what is going on with your network? You probably don't know either since I never get any information. Everything just disappears into a black hole as per anything where government has any share in. No LTE coverage once again. Will it be off for days again. No apology from the service provider. Always offline it seems. </p>
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Replies (4)
Telkom's replyOfficial
04 Dec 2016, 14:44Hi conrad-linde
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply04 Dec 2016, 14:44
Official
Hi conrad-linde
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
07 Dec 2016, 17:53Hi,
Please provide us with the below details so we can assign to a field tech:
Customer name:
Contact number:
Affected Telkom number:
Customer package and Monthly expenditure:
What is the full physical address where you are experiencing problems?
Latitude:
Longitude:
When did the problem start?
When does the problem happen? (morning, afternoon etc.)
What is the make and model of the modem/router you are using? If you are using a 3G Modem please advise if it supports 7.2Mbps
Are the setting on your connection software showing 3G,4G or auto mode?
On which network mode does the problem occur? Is it 2G, EDGE, GPRS,WCDMA, HSDPA or HSUPA?
On which network does the problem occur Telkom or MTN?
How many signal bars are you getting when you experience problems?
Is the problem everywhere, or one specific location?
Is the problem related to disconnection, slow throughput or no coverage?
Detailed Problem description:
Regards
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply07 Dec 2016, 17:53
Official
Hi,
Please provide us with the below details so we can assign to a field tech:
Customer name:
Contact number:
Affected Telkom number:
Customer package and Monthly expenditure:
What is the full physical address where you are experiencing problems?
Latitude:
Longitude:
When did the problem start?
When does the problem happen? (morning, afternoon etc.)
What is the make and model of the modem/router you are using? If you are using a 3G Modem please advise if it supports 7.2Mbps
Are the setting on your connection software showing 3G,4G or auto mode?
On which network mode does the problem occur? Is it 2G, EDGE, GPRS,WCDMA, HSDPA or HSUPA?
On which network does the problem occur Telkom or MTN?
How many signal bars are you getting when you experience problems?
Is the problem everywhere, or one specific location?
Is the problem related to disconnection, slow throughput or no coverage?
Detailed Problem description:
Regards
Joshua
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
09 Dec 2016, 10:35Hi conrad-linde,
kindly be advised that we are still awaiting for the details for assistance with your query.
please reply on private.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply09 Dec 2016, 10:35
Official
Hi conrad-linde,
kindly be advised that we are still awaiting for the details for assistance with your query.
please reply on private.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
12 Dec 2016, 10:09Good Morning Conrad ,
Please note that we are closing your case as we not getting any feedback. A new case will be opened when you revert back to us.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply12 Dec 2016, 10:09
Official
Good Morning Conrad ,
Please note that we are closing your case as we not getting any feedback. A new case will be opened when you revert back to us.
Regards,
Busi
Telkom Social Media Team
***
Best regards,