No clue!!!!

I have canceled my fibre to the home internet service with telkom on 01 March 2022 via online as requested. I have to give 30 days notice as also requested. On 23 March 2022 my internet service was switch off. A whole 8 days earlier than requested. I contacted my new ISP Buzybuy to set up my potential new service. They came back to me and said, "Telkom must release the line to the holding pool". I phoned numerous times to different departments just so that each department can forward me to the next one. All they can tell me is that my services is canceled. I got proof at Canal Walk store to forward Buzybuy the proof. Nobody has helped me to release this line. It is 14 April 2022 and I'm still without any internet service. Can anyone from Telkom get back to me today and sort this out? This is disgusting to say the least. I can't complain about the service as there is NONE!!!