CB
Clinton B

1 reviews | Active since Jun 2017

04 Jun 2017, 21:26

No clue

<p>Logged a fault on the 25th of March, for no internet and landline. Tech came out and said was a fault at the exchange and left. Worked for 2 days and off. Called again. Same tech now said I have too many things plugged into the router. (1x pc 1x laptop 1x range extender) Messaged them on fb to complain, get told its a cable fault. Been calling ever since ( been escalated twice) no feedback from them for 2 months.... Then yesterday I get a FB message from them...... " The fault has been narrowed down to a cable fault.... " SERIOUSLY HACKED OFF.....</p>

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Replies (2)
Telkom
Telkom's reply05 Jun 2017, 13:58
Official

Hello Tiggerkzn

The fault has been caused by 50 pair distribution cable having to be replaced for 20M.

A escalation has been sent to the managers responsible for the repairs for a progress update and if possible an estimated time of repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,

CB
Clinton B's update11 Jun 2017, 15:05
Reviewer Update

Any news on this? I havent heard anything since this reply was posted...