No Clue

<p>I have had internet for the last 6 years. My understanding was that the line rental was through Telkom ( land line no ********** 053) (both for the phone line and VDSL line) and the ISP (“Axxess” Acc_no 059587) basically provided the data.</p> <p>Last Thursday my internet dropped.</p> <p>· Call 1 (Friday 3 Feb) called Telkom to but as the call centre was closed I was advised that they could not assist - they advised me that the line was never with Telkom and that I should contact my ISP</p> <p>· Call 2 (sat 4 Feb 8:00) - called ISP was advised that they did not own line and that Telkom would need to reinstate it. (reconnect the port)</p> <p>· Call 3 (Sat 8:30) on hold for 15 minutes - was advised that Telkom had an error on their side and that they erroneously cancelled a number of lines that were in a holding pot. The agent apologised for the inconvenience and advised me that she would need to put a new order through for the line and that it would be re-established within two hours</p> <p>· Call 4 (Sat 17:30) call centre closed – technical support unable to assist – please call on Monday</p> <p>· Call 5 Called on Monday (twice once at 13:00 on hold 20 min and again at 16:45 on hold for 20 min – no answer)</p> <p>· Called again today – was advised by (Pravisian that the information given to me was incorrect and my ISP did manage the line. I was advised that if I wanted to get Telkom to manage the line it would cost me an additional R599 per month. He advised me to call back the ISP and get them to call ********** 676 to reconnect the line</p> <p>· Called Axxess – was advised that they never managed the line and that they could not call the number. Was also advised that I have never paid them for the line rental and if I wanted them to take over the rental it would take 2 weeks but this would be dependent on Telkom</p> <p>· Cancelled ISP contract – They agent – while not rude – did very little to assist – and out the phone down after I told him I wanted to cancel – was expecting the post call survey where I could give some feedback. Apparently now I need to pay my ISP for a month’s service where I do not have access to the internet and given that I have been their customer for three years I would have expected some more assistance – but I guess if the computer says so it’s no.</p> <p>Both completely useless and don’t not what is going on. It is just so frustrating.</p> <p>I have never experience so much confusion (different stories from the same company – Telkom) and such poor customer support (Axxess)</p> <p> </p>