No clue

This morning I woke up to my services being suspended. I settled the account immediately using their online portal, which is supposed to reinstate the services immediately.

After phoning technical support twice, they directed me to phone billing department. I phoned billing department only to be told that the suspensions were lifted as it should have.

Being instructed to phone technical support again, I phoned them and Sisile told me that my line is in process of being migrated to wireless phone services. She then transferred me to Nxodiswa who should be able to assist me with cancelling the migration, since I make use of ADSL services.

Nxodiswa told me that billing department needs to lift the suspension on the ADSL service.

So my concerns are: 1. Who is lying? 2. Who is going to ensure that the service is restored? 3. Who authorised the migration, contrary to my wishes, instructions or SLA with Telkom?