No Client Service...NONE!!!!

Just when I thought your service cannot get any worse you surprise me, I am really getting sick and tired of dealing with you. I have been trying since November 2017 to sort out an issue on my account where you are not showing my October payment on my invoice. Every time I send through the POP, but to no avail. Now I get a surprise invoice from Telkom stating I owe R 1 500.00, but my subscription is only R510. Thus you are missing more EFT payments. I have asked several times for a statement of my account but I am being ignored. Oh, and by the way, my service has been affected by a fault reported on 13 December 2017, so why must I pay for January. I made a payment on 23 December even though my service was off for most of that month. NOTE: I will NOT make any payments towards Telkom until my account has been sorted out and a refund has been processed for the time my line was down. Do NOT tell me to contact/email 10210 as I do not get any response or feedback from this channel. I am so glad I cancelled my line as I cannot stomach dealing with you anymore! Number in questions ********** .