No client service

Well 7 months ago I got Internet from telkom and I'm still waiting for the sim with 200mb of free data that comes with my package I called telkom to ask how long I must wait they told me to go to the branch and the will give me a sim when I got to the middelburg branch the stupid sales lady treated me so bad and told me I can't get a sim they don't have the special offers any more I told her I'm waiting 7 months now she dont Care she cant help me so I think I must move my internet to afrihost at least the have client support and know how to treat there clients