No client aftercare service

Dear Telkom,<br> <br> Since moving from a fixed line telkom business contract to a VOIP system via a different service provider Telkom does not consider us to be a valued customer. We do have a Telkom mobile contract, however our Telkom Opticon PABX system has been down for the past 3 weeks while we have tried numerous times to find out from your call centre what the status of the fault was. Finally, a call centre agent has informed us yesterday that due to no fixed lines and a fully paid off PABX system we are no longer important to you. We have no problem to pay for a technician to come out, but your call centre agent said that we need to get an independant contractor to look at the system. The call centre agent however could not supply us with any other contractors' contact information.