No clear response on whats wrong with my internet

About 2 weeks ago all of a sudden i had problems with my ADSL line supp**** by Telkom. First of all i didn't think it was a major problem but it continued and every time my line dropped the speed would come back slower.I am paying for a 10Mbs line but currently getting a 3Mbs line and they seem to not care at all. I phoned it the same day the problem happened and waited over a week only to get my neighbor to tell me telkom is at my house as they some how did not have my correct number.<br> <br> So lucky for that i rushed from work at 11:30am thinking all will be fixed only to find out after 2hours the technician said all is OK i checked my Internet speed and it was the same ranging between 3-4mbs. Then i show him and he says oh is that the problem i mean come on he came here did some work that wasn't even related to my issue.SO he said he would come back on the 24/2/16 didn't even get a call so i phoned him and he said he will inform his supervisor so they just passing the buck no and have no care what so ever. So i am getting no where with this and p[paying for something i am not getting and so frustrating!!!To this day still not resolved and no feed back from them.