No clear indication if service can ve provided

I placed an order on 30 january 2019, and every single dwy this week a call centre agent gave me a different story. All i need to know is whether you can provide a service or not. The most frustrating part of it is also that u wait half hour to be answered and then hear birthday parties and personal chats on the other side. Why pay consultants if they wont answer the calls... if you want to pay them not to answer then pay me a salary too