No Clear feedback on Adsl installation

I app**** for an ADSL line on 12 December 2015 at the Telkom store in Fourways.<br> I was told that someone from Telkom would contact me within a week to install my line as I did request for installation before Jan.<br> <br> after being relatively patient I tried contacting the call centre for Assistance on 30 December.<br> As is usually the case with Telkom call centre, I either got cut off before I reached an assistant, or I got cut off by the assistant at the call centre.<br> <br> After much frustration I went to the Fourways store to inquire on when my line will be installed.<br> Greeted by a very rude assistant who made it seem like I am wasting her time, I was told that they first have to resolve a network issue in the area before they can install my line and she could not give me a date of installation, I just have to sit and wait. I left the store dissatisfied.<br> <br> I inquired with my neighbours and they all have perfectly fine ADSL connections so I am baffled as to the supposed network issue in the area?<br> <br> I am still left without an ADSL line, or a date of installation, and I am now out of avenues to obtain assistance as I desperately need my ADSL line to be connected urgently.<br> <br> Please can someone assist?