NO CHOICE BUT TO SUFFER BAD SERVICE

I have a Telkom account and have reached my data limit, going online to [URL Removed] I tried to update my bundle and purchase more data myself, my password would not work. The website referred me to call 10210 upon holding in excess of 15 minutes I reached an operator who told me that he was unable to help me with my top-up and that I should call *** - I asked him to reset my password so I could at least help myself, which he did, when I tested it with him on the line, it was still not working. He told me he could not help me and I needed to dial ***7. I then called *** after holding for 6 minutes I reached an operator who told me that she was unable to assist but would put me through to the correct person - holding for another 8 minutes I reached Mkangeli Mabedla who advised that he was unable to assist and would put me through to the correct department. I have now been on MY SECOND call for 28 minutes and 36 seconds and am STILL Waiting. All I want is a) my data topped up and b) my password reset. Oh and the Password manager on Telkom's website just hangs.