NO CHOICE BUT TELKOM - PATHETIC

I had a new 10MB ADSL line installed on the 31st of December 2015. From the day it was installed the line was faulty,(syncing at only 3.8MB). I have since logged 6 fault reports with Telkom, to no avail. Instead of trying to resolve my problem, most of the calls I receive from a technician are them trying to convince me that its my set up that's an issue or that the exchange server is too far away from my house. Each time I remind them that I actually have 2 ADSL lines installed in my home and the other line does sync at full 10MBs. I remind them I have 2 different modem routers and that I tried and tested all variations. When I mention this to them the reply is, \oh, ok, we will get back to you\". A few days later I receive an sms stating that the fault has been resolved. PATHETIC..<br> I am tired of Telkom's monopoly in this industry, there's no competition.. Telkom exploit all customers knowing this, they are arrogant and know that we have, \"NO CHOICE BUT TELKOM\".. They know that they can treat their customers any way they like and get away with it.. In any event, my only hope is that this message does get across to them and that something is done to fix my problem."