No cellphone service with telkom mobile

It's been a total of 6 days that's I have been without any network at all. I cannot make or receive calls or use data or get sms. I cannot roam on another network when I try and roam it says unable to connect.. I cannot even call telkom to complain as I cannot make calls! I had a flat tyre on my way to work and was terrified as I couldn't make a call and ask for help. The only platform that i can connect with someone is on the telkom Facebook page, and when am assistant messenger me on the messenger app, all I am told is that my problem has been escalated. I don't know what to do. I can't cancel my contract as I will be penalised but telkom is not helping at all. I am so so frustrated. I will make sure that I tell all my family and friends about this, I've always advocated for telkom but this is ridiculous. I will make sure that I change my network.