No Cellphone service

We have a business contract and our one cellphones was ******, but fortunately recovered. For the last three weeks we have been trying to get reconnected, and several sim cards and sim swops later, and we still have no service. We visited Telkom shops on Thursday 16th April in Cape Gate Mall, and again on Saturday 18th at Bayside Centre. On both occasions, the consultants attempted a sim swop and said it should be right within 24 hrs. Today is Monday and still we have no cellphone service, no internet connection. The consultant at Bay side said he would refer it to their \back office"for expert opinion. In the meantime we must pay our account for no service. <br> I also took a laptop on contract in November. After visiting a Telkom shop in Langeberg Mall"