1 reviews | Active since Sept 2016

23 Mar 2018, 14:10

No cellphone?

Hi Telkom, I app**** 3 weeks ago for a contract which was approved, but the branch did not have the cellphone I wanted in stock (yet same cellphone is still promoted). How is it that 3 weeks later there is still no estimation on when I will have it and my contract can commence? The people at the branch appears just as frustrated as I am, because they are not receiving answers either...

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Replies (2)
Telkom
Telkom's reply17 Apr 2018, 07:53
Official

Hello debra-aukett

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply28 May 2018, 11:10
Official

Hi Debra ,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Huawei P10 Gold.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,