No cell reception for 3 weeks

Case ***6<br> <br> On the 21st of May I started experiencing cell reception problems around 4pm in Welkom. I logged a call stating the problem. The advice offered did not work. The operator logged a case. 22nd of May I visited the Bloemfontein shop where a sim swap was done. Still no resolution. I testes the iPhone at the I store in Bloemfontein. No problem found as the phone worked perfectly with another service provider sim card. On 22nd I logged a call with the contact center. Again no resolution. On Monday 25 May a visited the Brits shop and another call was logged. On 26 May I visited the shop again. Another sim swap was done with no result. I went to another service provider next door and purchased a sim card. Back in the Telkom Brits shop I opened the package and inserted the sim in the presence of the store manager. The phone worked perfectly. Another call was logged. Till today no one phoned me on the contact numbers i left. I have had email contact with TM SOC with no success. I have been without connection for 3 weeks and my account is up to date. Telkom received my payment via debit order end of May.