EH
Eric H

1 reviews | Active since Mar 2016

07 Mar 2016, 10:35

No cell calls received.

Telkom Mobile just informed me that they cannot do anything about the fact that I cannot receive calls on my phone after complaining about since last year September. They gave me advise on how to migrate down to a smaller package after I told them that I had to get a second cellphone contract from Vodacom due to their inability to fix the problem and I had to divert ALL Telkom calls to the new phone. I did what they suggested but now i sit with a R7900 migration penalty, a contract that do not get my calls through to the handset and a second phone that do work. Thank you Vodacom. At the end of a very long highly emotional discussion with the customer care person on this matter, she told me that there is nothing they can do about my problem I MUST GO TO THE PERSON THAT SOLD ME THE CONTRACT AND THEY MUST LOG A CASE. Seriously????? after all the cases again. Lawyers here we come as I have lost not only clients but financially in a big way due to this.

0
Replies (1)
Telkom
Telkom's reply07 Mar 2016, 13:38
Official
Hello Eric H,

This response serves as confirmation that your query has been received.
Your reference number : SM209607.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.