No Care Pathetic Attitude and Systems

A few months ago I app**** for a Telkom router special at Southgate Branch that was running in September. After a very painful experience in terms of getting the device - with a very unhelpful sales consultant, eventually I was informed that I could pick up my device, a Huawei Router. The sales assistant then found that the SIM card was not working and replaced the SIM card with a new card. I jokingly told her that I did not want to end up paying for two contracts due to this, which she then explained that it shouldn't happen. Low and behold three months later I am still being debited for an additional device after numerous calls to the call center trying to remove this additional "device" and even canceling the device in store. Apparently HO had sent them an e-mail to clarify whether I had a second device which was not rep**** on. I am beyond aggravated, R500 a month I have been paying now for two months with my most recent statement for January again reflecting the amount? This is the reason State Owned Companies should be privatized - incredibly *********** with no care about charging a person even after I personally went back to the store to inform the sales lady of the error. I have one device and one sim card, the records reflect that I have not used the data on the other "device" and yet it is assumed that I a have an additional device?