No care for clients

Not there to help their customers in any way. I reversed debit order payment of telkom by accident and i contacted them to tell them it was an accident as i thought it was the MTN pmnt and i assured them i will pay it manually, well actually they told me to do it manually and so i done this but it took me 2 weeks to do so. Then the next month they fined me R200 for reversing the payment... I mean can you think? As if they are the bank. I have been phoning and i even went to the telkom store and explained that i did tell them from the beginning that it was a mistake and i am not going to pay R200 for making a mistake. I asked that a supervisor call me but nothing.. they just suspended my account. What does it help they have all these impressive adds on how they care about their clients when its not true. I have been a client with them for years and i will not renew my contract with them again. So telkom on a scale from 1 to 10 how lioely am i to refer a friend to you with 10 being very likely my answer is 1.