No care attitude/NO service delivery

We reported to Telkom that our land line was down almost 4 weeks ago. The telephone line is laying across the road. We followed up with Telkom because no one had come to look after a week and we were told that there was only 1 person in PE that can repair the line and he was on leave!! We followed up again. Finally someone came out to look at the line. This man did not even get out his bakkie to see what was wrong. Only after my father asked him is he not even going to get out the bakkie did he get out. He told my father that there are branches in the way so they would need to send someone out to cut those first. No-one has yet arrived!!!!! It is now 4 weeks! we live on a small holding so a telephone is of utmost importance for security reasons!!! We also run a business from home and as a result have lost business for a month already due to Telkom's incompetence. When is this line going to be fixed??? And surely we should not be charged for line rental for a phone that does not work. Please contact my brother, Neil, today to get this fixed.