No cancelling of my Contract from 2017?????

Cancelling my Telkom contract was not done. I put through the cancellation form to Telkom last year , and still till today they have me listed on ITC. ***!!! I paid my contract in full, and a month prior to cancelling I issued the form to their online cancelling system.

Clearly this does not work. Yet again another service provider that does not look out for the consumer. I would prefer if my account is deleted, and removed from the ITC listing.