No cancellation since August

Basically I’ve been using an LTE package with Telkom since Feb 2016. In August 2017 the fiber launched in my area so I opened a fiber contract and sent through the cancellation for the LTE account on 30 August 2017, after receiving the cancellation form via email from Philisiwe Mdlalose, I filled it in and sent that along with my identification to ********** with Philisiwe copied in. I never got a response, however I did get informed that the cancellation will take around 21 working days as well as there will be a cancellation fee... September I still got billed which is understandable since it was still within the 21 working days....

Fast forward to 21Nov, my account is still active, I am still getting billed, this after calling in multiple times and sending multiple emails, with more customer service agents involved, including Mbali Zondo, Nqobile Hlongwane, and somebody with the email address of ********** Nqobile responded stating that I did not include the cancellation form in the email thread I forwarded to her, so I responded with the cancellation form and my identification soon thereafter...

I cannot keep being billed for this after cancellation was sent practically 3 months ago, I spoke to Babalo Poswa today in the hopes that he’ll be able to help me, as he has stated that nobody that I spoke to previously attached the cancellation form to my account on their systems which is absolutely ridiculous considering that I’ve been in contact with at least 5 customer services agents now.

Fix your customer service! This is absurd now!