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Piet D

1 reviews | Active since Jun 2018

05 Jun 2018, 18:35

NO CANCELLATION ON SERVICES

I have cancelled all my services with Telkom as I moved to a new address and did not require any of the services again. Telkom received and acknowledged my request and informed me that the cancellation will be done on the 14 March 2018 with reference number ********** 29A.

Since today the services was not cancelled and no response received on my numerous requests to cancel the services. A huge bill was send to me and I have not even had the pleasure of enjoying any of these services.

The numerous call centre agents I spoke to informed me with the same story that they will send the request to the correct department for cancellation.

I need this account to be cancelled and I am not responsible for any charges after the 14th of March 2018.

0
Replies (4)
PD
Piet D's update12 Jun 2018, 18:44
Reviewer Update
Telkom is useless. They don't even respond to this complaint.
PD
Piet D's update18 Jun 2018, 09:44
Reviewer Update
Thank you, I await your quick response to finalize the matter.
PD
Piet D's update06 Jul 2018, 08:36
Reviewer Update
Still I am waiting for Telkom to resolve the matter.
PD
Piet D's update28 Feb 2019, 18:33
Reviewer Update
Keagan never came back to me as promised. My profile with account was deleted with a balance of R0.00 owing to Telkom. It seems that Keagan and Telkom never did what they said as a debt collector by the name of Keanan is harrasing me to pay almost R 1900.00 or else!!! Why is this not resolved. Telkom did not send me any new statements to inform me of any other outstanding amounts.