1 reviews | Active since Nov 2016
NO CANCELLATION OF CONTRACT
<p>My Telkom contract ended in October and I confirmed cancelling.</p> <p> </p> <p>I went to the Cresta branch in September where I was informed to wait a confirmation call.</p> <p> </p> <p>On the 12th of October I received a call from Michael Baloyi who confirmed that both numbers under my contract will be disconnected on the 24th of October.</p> <p> </p> <p>To date one of the numbers is still active and the person using the tablet is using the data and airtime.</p> <p> </p> <p>I have been calling DAILY to request cancellation and everyone promises to escalate and cancel but nothing is being done.</p> <p> </p> <p>I sent an email to Michael Baloyi on the 8th of November after Nthabiseng Mabokoane confirmed (04 November) that Michael will cancel and call me for confirmation. Still nothing.</p> <p> </p> <p>Brandon in JHB was contacted (09 November) nothing</p> <p>Toni the manager in Johannesburg confirmed cancelation with me on the phone and promised to send confirmation via email…NOTHING</p> <p>Brenda Chikutu in Cape Town, manager whom the email was sent to by Nobuhle Nzuza (08 November) ..NOTHING</p> <p> </p> <p>I called into the JHB canter and was put on hold for more than 20 minutes as they looked for a team leader….NOTHING.</p> <p> </p> <p>The person who has the tablet is using it and I WILL NOT BE LIABLE FOR ANY PAYMENT FOR THE USAGE.</p> <p> </p> <p>Telkom, CANCEL THIS CANTRACT NOW!!!</p>
Moenieb
Moeninb
When exactly will this be sorted out.
On Friday 12 October I called 012 ********** where I spoke to Lwando who gave me a ref number after escalation 312621.
Nothing has been to date
14 November same number called, spoke to Sinethemba who again promised escalation and still nothing
But the difference now is that he said the data and airtime used by this active number will be my responsibility.
I have requested and pleaded for weeks now for this to be resolved and no one is getting back to me.
I do not have access to the other devise, I had taken it for someone and they are using it, I cannot be liable for that usage after I have continuously requested you to cancel it
Can someone get back to me on this issue..URGENTLY
Moenieb
Moeninb
When exactly will this be sorted out.
On Friday 12 October I called 012 ********** where I spoke to Lwando who gave me a ref number after escalation 312621.
Nothing has been to date
14 November same number called, spoke to Sinethemba who again promised escalation and still nothing
But the difference now is that he said the data and airtime used by this active number will be my responsibility.
I have requested and pleaded for weeks now for this to be resolved and no one is getting back to me.
I do not have access to the other devise, I had taken it for someone and they are using it, I cannot be liable for that usage after I have continuously requested you to cancel it
Can someone get back to me on this issue..URGENTLY
Hi Nomfundo,
Kindly note that the subscription number *** is indeed cancelled on our system. Please provide us with the affected number that you would like us to cancel if you are not referring to the one we provided.
Regards
Tsebo
Hi Nomfundo,
Kindly note that the subscription number *** is indeed cancelled on our system. Please provide us with the affected number that you would like us to cancel if you are not referring to the one we provided.
Regards
Tsebo
Good Day
please contact me on
**********
Tsebo, the umber in question is ********** which was to be closed in October 2016
please note that this month i was debited R435.00
Please have an answer for me regarding this debit
Good Day
please contact me on
**********
Tsebo, the umber in question is ********** which was to be closed in October 2016
please note that this month i was debited R435.00
Please have an answer for me regarding this debit