No Cancellation in Store - 21 Day Wait by Email

I had a problem where a cancelation request I had sent in in May 2017 was not processed until End of January 2018, even though I kept following up month after month and re-sending the cancelation request multiple times. During the whole 8 month period i was still being billed for the line rental and internet bundle, and if i did not pay for it all my other lines would be cut as well. It’s not nice to have a gun to your head like that. :-(

Anyway, after this first line was finally cancelled towards the end of January 2018 I decided to not cancel another line via email. I instead went into the closest Telkom store, only to be told after 45 minutes of waiting that they will not be able to assist me in store. So here I go again, sending an email and hoping for the best.

Why can I not be assisted with all queries instore? I can go in and change ownership but not cancell a line? Where is the logic!

Now I wait, for the credit of the first cancellation and for the confirmation of the second cancellation. Let’s see if Telkom can surprise me by actually being helpful and timely.