No cancellation feedback

Good day,

Can you please investigate my account. The lines in our area got ****** and Telkom advised the lines will not be replaced. I've now been billed for Decembers rental and I also got a bill for January for a line I cannot use. I've requested for cancellation, I've also logged a billing dispute and have not received any feedback from you. I've been to the Telkom store and was told to log the request online and when I call the call centre they logged the dispute and I haven't heard anything. I also need to know what happens to my deposit fee that I initially paid. Please assist

cancellation reference is: ***7