pB
paul B

1 reviews | Active since Feb 2015

23 Aug 2016, 16:43

No cancellation detail

<p>so i have to cancel my service with telkom and nowhere on their website nor invoices sent shows where to cancel the service, nor conditions of cancellation of the service thus accordance to the consumer act it is ******** not to provide details pertaining proper information to their clientelle, i have searched their website for ways to cancel and phoned their helpdesk and was transferred to sales which directed me to a site called servcancellation.co.za, which is non extant and i have tried a few different ways of the site and nor does it come on google when searching for the site, thus i require assistance in this regard, what i find amusing is that signing up for a service on their website is easy but when one has to cancel they make it difficult, i do not want the same experiences that previous client had had before, i can say that they have stepped up their game with fault logging than before and hope that assisting in this matter will be the same as their sales </p>

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Replies (1)
Telkom
Telkom's reply24 Aug 2016, 07:20
Official

Hi paul6650,

Thank you for making contact with us and taking my call.

Kindly note that we have sent you an email in response to our call. This response serves as confirmation that your query has been resolved and closed.

Have a great day further.

Regards,

Rafeeqah

Telkom Social Media Team