1 reviews | Active since Jan 2017
No cancellation and no refund
<p>I sent the cancellation for my Telkom line on 8 June 2016 to be cancelled from 31 July. I sent the same cancellation to ********** on 09 September after it came to my attention that they were charging me for August and September. I sent it again to ********** on 09 September 2016 and again to ********** on 17 October 2016 when it became known to me that they were handing me over. I sent it again to kgangat on 09 November and he then got it cancelled and a credit on my account. However, I then received the latest account and it was shown that I was still being charged for some of August. I then phoned Telkom to sort out my refund as the account had been closed. I was told to email ********** and I copied kgangat - this was on 09 December 2016. I forwarded the same details and contents on 15 December and again today. How does it take so incredibly long to get things done!?</p>
Thank you. A consultant contacted me and told me a refund has been processed. I asked how much and it turned out I was still being charged for August. I told her this and she said she would look into it and phone me back. I never received a phone call. However, I received a refund excluding the amount I "owe" for August. This is unacceptable. I cancelled my account nearly 2 months in advance. Why should I lose money because of Telkom's incompetence? I tried to phone the consultant back now on the number she phoned from and it just rings!
Thank you. A consultant contacted me and told me a refund has been processed. I asked how much and it turned out I was still being charged for August. I told her this and she said she would look into it and phone me back. I never received a phone call. However, I received a refund excluding the amount I "owe" for August. This is unacceptable. I cancelled my account nearly 2 months in advance. Why should I lose money because of Telkom's incompetence? I tried to phone the consultant back now on the number she phoned from and it just rings!