jA
john A

1 reviews | Active since May 2015

05 Mar 2018, 08:47

No Cancellation AGAIN

Very unhappy with cancellations.

Requested in December for a cancellation on a LTE product that reached end of contract period. Contract is STILL active.

Apparently 2 forms are needed to cancel now????? Cancellation form, and a request for cancellation . . . .

Seriously dropping the ball.

0
Replies (1)
Telkom
Telkom's reply29 Mar 2018, 08:56
Official

Good day john1981,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,