No cancellation

<p>On 16 July 2016, I telephoned a Telkom consultant on how to cancel my contract. He advised me on the process, and said I should send a form to ********** He mentioned that an agent would call me to attempt to retain my business.</p> <p>I followed the instructions, sending the filled out form to the address, and received an auto reply back to state that they had received my email, and a consultant would contact me within 21 business days.</p> <p> </p> <p>However, this was the last I heard about this matter. I assumed that since I had given written instructions to cancel the contract that this would occur. (This is my understanding of the CPA).</p> <p> </p> <p>Today, again, I have received another invoice requesting another month's payment. This is completely unacceptable, and completely out of line with the CPA. This is the last chance for Telkom to correct their non-compliance with the CPA.</p> <p> </p>