No cancellation!

<p>We sent a private service cancellation email to ********** in early September for account ********** 59965, but have not heard back from them. We included a cancellation form, letter and ID. Why are we still being billed? What does one have to do to get this service cancelled? I went into their local office, but they are not interested in helping and said this only happens by email. I also contacted them via Facebook and keep on getting polite replies: "Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you." and then nothing happens. Can't believe the cappy service!</p>