No cancellation 2 and a Half months later still struggling!

On the 31/08/2017 i sent a cancellation in for my fixed line to Telkom, i was happy at that stage and was under the impression that everything would go smoothly, I honestly have to say in all the time i have been with Telkom I have never had any issues, but this is becoming a serious hassle. Three emails later and still no cancellation from Telkom, it is the 20/11/2017 and it is still not done, i was on the phone with them AGAIN but and i am now awaiting for an email response, which i doubt i am going to get, i asked them nicely to cancel the line today, because on 24/10/2017 they said it would take 7-14 business days and it has been 19 business days including today (20/11/2017) (excluding saturdays and sundays). What am i going to have to do to get this line cancelled. Very bad rating Telkom, very very disappointed. I wont recommend this type of service to ANYBODY!