No callback on new order placed online

<p>I placed an online order on the 20th of May 2016 for the 30gig WiFi package.</p> <p> </p> <p>One of the consultants phoned me back enquiring whether I received any assistance to which I confirmed "No".<br /><br />I was asked to hold the line whilst my "coverage area" is being checked - the line was disconnected shortly after.<br /><br />Till now I havent heard back from Telkom.<br /><br />Is Telkom in a position now where they dont need new customers?<br /><br />I'm happy to go elsewhere?</p>