No callback on application to special

I app**** for the Telkom 150 Customer uncapped LTE deal on 1 December. I received a ticket number for my application. After a few days I made contact with telkom on 10213 regarding my application and spoke to the people at the call centre regarding my application. They said that they would phone me back on the same day. I phoned them again on Saturday 12/12/2015 requesting the status and when I would receive feedback. They said that they would give my contact details to someone who would contact me back. It is already Tuesday with absolutely no feedback. A family member of mine in the same area app**** 2 days after me, and he has already received his LTE. I would like to know what is going on, and why I have not yet been assisted with this.