NO CALL / Confirmation

We completed a cancellation form for our adsl/ no call as per email confirmation ''Cancellation/Retention Request. A service consultant will contact you within 48 to 72 business hours to verify the information provided and/or confirm cancellation/retention options available.''<br> <br> i called in to confirm and was told to resend it to another email address and received the same response and yet no call to confirm. I am very dissatisfied with the service received as you wait 5min to get through to a consultant to be told \ohhh they should have called you and just resubmit the form they cant tell me if its was processed or not its a different department and they cant give me a contact number\" Seriously .... it has been 14 days from the day i submitted the cancellation form it has been long past 72 hours...."